Refund and Returns Policy
Made-to-Order Products
Every product sold by Custom Perfume Boxes is manufactured to your own specification and printed with your own artwork after you approve a digital proof. Because a printed box carries your branding, it cannot be resold or restocked, so custom-printed orders are not eligible for return or refund on a change of mind.
This does not limit your remedy if we get the job wrong. Where an order arrives defective, misprinted, damaged in transit, or different from the proof you approved, we correct it at our own cost as set out below.
What Is Covered
We will reprint or refund an order in full where:
The boxes do not match the digital proof you approved
Printing, cutting, or finishing is defective
The shipment is damaged in transit
The quantity delivered is short of the quantity ordered
What Is Not Covered
Change of mind after a proof has been approved and production has begun
Errors present in artwork you supplied and signed off on the proof
Color variation within normal commercial printing tolerance
Damage caused after delivery, or by storage or handling on your premises
How to Raise a Claim
Email info@customperfumeboxes.com within 48 hours of delivery
Include your order number and clear photographs of the problem
Our production team reviews the claim and confirms the remedy
We reprint the order or refund it — your choice
You are not asked to ship the boxes back at your own expense. Where we need the goods returned for inspection, we arrange and pay for the collection.
Refund Processing Time
Approved refunds are issued within 10 business days of the claim being confirmed, to the same method you used to pay your invoice.
Cancellations
An order can be cancelled in full, at no charge, at any point before you approve the digital proof. Once you approve the proof and printing begins, the order cannot be cancelled.
Contact Information
For any return or refund queries, please contact:
Email: info@customperfumeboxes.com
Website:
We'd Love To Hear From You
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Find us Here
- 409 N 7th Ave Unit #529
- Phoenix, AZ 85013
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Our Hours
- 24/7
Frequently asked
- Can I return custom-printed boxes if I change my mind?
- No. Every box is printed to your own artwork after you approve a proof, so it cannot be resold or restocked. Change-of-mind returns are not available on made-to-order work.
- What happens if my order arrives defective?
- We reprint it or refund it in full, your choice. Email us within 48 hours of delivery with your order number and clear photographs, and we handle it from there.
- Do I have to pay to send faulty goods back?
- No. Where we need the goods returned for inspection, we arrange and pay for the collection.
- Can I cancel an order?
- Yes, in full and at no charge, at any point before you approve the digital proof. Once you approve the proof and printing begins, the order cannot be cancelled.